What payment methods do you support?

We support credit cards, debit cards, ACH transfers, mobile payments (e.g., Apple Pay, Google Pay), and in some cases, BNPL (Buy Now, Pay Later) options.

How does your $0 transaction fee model work?

With Lemur Finance, we move the credit card transaction fee to the patient. This allows you to keep more of your revenue without worrying about hidden costs.

Are there any hidden fees?

No. Transparency is one of our core values. We make sure all fees, if any, are disclosed upfront.

How quickly will funds be deposited into our account?

Typically, funds are deposited within 2 business days, depending on the payment type and processing times.

Do you support recurring payments or patient subscription plans?

Yes, we offer recurring payment capabilities, perfect for patient subscription or membership plans.

What hardware or terminals are required? Are they included?

We provide state-of-the-art, secure payment terminals that support chip, tap-to-pay, and swipe transactions. These can be included as part of your package.

Can we accept payments on mobile devices or tablets?

Absolutely! Our system supports mobile and tablet-based payment acceptance through secure apps.

How secure is your payment processing system?

Our system uses the latest encryption technologies and adheres to PCI DSS (Payment Card Industry Data Security Standards) for optimal security.

Are you PCI-compliant? What does that mean for our practice?

Yes, Lemur Finance is fully PCI-compliant. This ensures all transactions are secure and meet industry standards, protecting your practice from data breaches.

Does your system protect against fraud or chargebacks?

Yes, we have built-in fraud detection and chargeback management tools to minimize risks and disputes.

What types of patient financing do you offer?

Currently we have Affirm as a partner and available with a click of a button. We are currently working on adding more partners to offer low-interest loans and BNPL options to make dental care more accessible to your patients. 

How are your loan terms different from other financing providers?

Our loan rates are below industry standards, making them affordable for patients while ensuring your clinic gets paid promptly.

What’s the process for offering patient financing through your platform?

Patients can apply directly through our platform, and approval decisions are made quickly, often within minutes.

How long does it take for a patient to get approved for a loan?

Most patients receive approval in real-time or within a few hours.

Can financing be used for all dental procedures, or are there restrictions?

Financing can be used for any medically necessary procedures. Some elective or cosmetic procedures may also qualify based on the patient’s creditworthiness.

What kind of customer support do you offer?

We offer flexible support during business hours to ensure your needs are always met.

Who do we contact if there’s an issue with a transaction or terminal?

You can contact our support team directly via email and/or request a phone call for a quick resolution.

Do you provide training for our staff on how to use your system?

Yes, we provide comprehensive training and onboarding for your staff to ensure a smooth transition.

Can your system integrate with dental practice management tools?

We currently integrate with Open Dental, and additional software integrations are planned for the future.

Can we customize the payment experience for our patients?

Yes, our platform allows for a customizable payment experience to suit your patients' preferences. They can scan the QR code, or log in online to complete their payment independently. Additionally, we offer flexible Buy Now, Pay Later (BNPL) options tailored to meet their needs.

How scalable is your solution if we expand our practice?

Lemur Finance is built for scalability, making it easy to add new locations or services as you grow.

Will this system work across multiple clinic locations?

Yes, we support multi-location clinics with centralized reporting and management tools.

Is there a long-term contract or cancellation fee?

We offer flexible terms with no long-term contracts or cancellation fees in most cases.

Are there any setup or installation costs?

Typically, there are no setup fees. If special hardware is required, we provide it at cost or through affordable leasing.

How are disputes or chargebacks handled, and are there fees associated with them?

Chargeback handling is streamlined through our platform. Fees depend on the nature of the chargeback but are kept transparent.